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Manage your active itineraries, access passenger guidelines, or connect directly with our regional station dispatchers.
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Answers On Demand
Frequently Asked Questions
Quick clarifications regarding luggage parameters, refund procedures, and terminal arrivals.
What is the standard luggage allowance policy?
Each individual passenger is permitted up to 20kg of main compartment cargo luggage stored securely in the coach underbelly completely free of charge. Excess baggage weights will experience nominal processing fees evaluated during check-in scaling at terminal drop-off points.
What time do I need to present myself for boarding?
Passengers must report directly to the departure terminal platform at least 30 minutes prior to scheduled manifest departure positions. This provides ample timing window metrics for automated ticket reference validation scanning, luggage identification scaling, and organized cabin seating entry.
Can I cancel or modify my route itinerary online?
Yes, date reassignment and cancellation parameters are entirely adjustable through our self-service portal layout up to 12 hours prior to coach dispatch sequences. Cancellations executed within this safe window will process back via automated credit vouchers redeemable on subsequent itinerary selections.
Direct Support Hotlines
Reach out directly to specific regional terminal points for urgent logistical tracking issues.
Lusaka Main Hub Terminal
+260779190795
Copperbelt Regional Hub
+260980123303
Corporate Support Email
chembelogistics@hotmail.com